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Need Help?
Call
1-888-939-0001

Email
rcl@medipac.com

Mail
180 Lesmill Rd.
Toronto, Ontario
M3B 2T5

Fax
416-441-7030



Travel Insurance Claims Process

HOW TO PRESENT A CLAIM

To initiate the claims process, please contact Medipac Assist at 1-800-813-9374. One of our customer service representatives will assist you from the initial time of your claim process to the final settlement. During the claim process you will need to complete certain claim forms specific to your home province. You can download these forms from the internet or Medipac can mail you a Claim Kit.

How will my Claim be handled?

  • Within 10 days of reporting your claim you will be mailed a Claim Kit. The package will include everything necessary to submit Your claim, including instructions and all necessary forms. These claim forms must be returned to our office within 30 days of the date of your claim.

  • Required Proof
    Medipac Assist will require a completed Claim form, Authorization and Release form, original invoices and/or receipts and the payment of your deductible if any. If you are claiming under your Annual Add-on Plan, proof of your departure date is needed. Proof can be in the form of a stamped passport or a duty free receipt from a boarder crossing. Click Here to read more on Required Proof.

    British Columbia Residents:

    • A photocopy of your Provincial Health Insurance card
    • All original medical bills/statements from the Healthcare Provider(s)
    • Payment of your deductible (if applicable)
    • Other required forms

    Ontario and All Other Provinces:

    • A photocopy of your Provincial Health Insurance card
    • All original medical bills/statements from the Healthcare Provider(s)
    • Payment of your deductible (if applicable)
    • Other required forms


    Quebec Residents:

    • A photocopy of your Provincial Health Insurance card
    • All original medical bills/statements from the Healthcare Provider(s)
    • Payment of your deductible (if applicable)
    • Other required forms
  • If you have returned your documentation with information missing, your Medipac Assist Claims division will contact you or the provider directly to request the required documentation. In addition, we will also review non-original bills. If we receive a bill that we unable to process, we will contact the facility and request the original bills. You will then be mailed a letter advising that Medipac Claims has formally requested the additional bills from the provider/facility.

  • Once we have received your deductible (if applicable), claim form(s) and original UB04 (Hospital bill), HCFA-1500 (Doctors Bill) or original receipts, the claims adjuster will review your file for payment. Click Here, for more information on required proof.

  • Medipac Claims will continually check the status of your claim until it has been resolved. If you have any questions or concerns in regards to your claim, you may contact a claims specialist at 1-888-311-4761 or 416-441-7073 Monday to Friday 9:00 a.m. to 5:00 p.m. EST.

Medipac Claims has an efficient and friendly claims service that will allow you to get on with your plans.



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